What's in the box?
Every Jiyubox features 4-6 full size products that are clean, cruelty-free Indie beauty skincare and wellness items with a minimum retail value over $110 CAD.
When will my box be shipped?
We ship on the 1st week of June, September, December, and March. If you've ordered your first box after these dates, we'll ship immediately while supplies last.
How does billing work?
You will be billed immediately to confirm your subscription and your order will be prepared for shipment. After that, you'll be billed for the subscription type you've ordered. A One Time box will only be charged once. Seasonal subscriptions are charged on the 15th of August, November, February, and May. Annual subscriptions are charged once per year on the same day of initial purchase.
How do I cancel my subscription?
You can cancel your subscription any time. You must cancel prior to renewal. Renewals happen on the 15th of August, November, February, and May. Unfortunately, we are unable to provide refunds for shipped boxes. To cancel, email firstname.lastname@example.org.
I cancelled my subscription, will my account be refunded?
Cancelling your subscription affects future orders, not previous orders. All outstanding orders will be shipped as planned.
Can I get a refund on my subscription?
We do not offer refunds on subscriptions that have already been charged. Renewals happen on the 15th of August, November, February, and May. Annual subscriptions renew one year from your original purchase date.
We are not liable for allergies or ingredient concerns that have not been previously brought to our attention.
What is your return policy?
We accept returns on individual items from our Marketplace (not on subscriptions or one time boxes) that have not been opened, used, or tampered with. If you would like to return an item, please email email@example.com. Please note we do not pay for return shipping.
Where do you ship to?
We ship to Canada and the US. We're working on the rest of the world!
What should I do if my box is damaged in transit?
If your Jiyubox arrives with a damaged product, send us an email at firstname.lastname@example.org with subject line: Damages and a picture of the damaged item. While supplies last, we'll send a replacement free of charge. If there are no additional products, we'll send you an item of equal value . **Note: You must email us within 48 hours of your box's delivery date (according to your tracking information) in order to be eligible for a replacement product. We are unable to replace products without receiving a photo of the damage within the 48 hour window.
I've placed my order but I need to change my address, what can I do?
If you notice a problem with your address and you haven't received a shipping notification or tracking information, email us at email@example.com so we can do our best to make changes to your order information.